FAQs – Fort Knox Box Portable Storage

Storage

Q. How long can I store it at my place?
A. You can store it at your place for as long as you want. There is no time limit.

Q. If I store it at my place, where can it go?
A. You can store it wherever you like inside your property, providing our delivery system has access. In most areas you can also place your box on the nature strip or in a car space in the street if allowed by your local authority.

Q. If I store it at your place, how can I get access to it?
A. You can access your unit, by appointment, Monday to Friday 09.00am to 5.00pm with only 24 hours notice.

Q. If I store it at your place, do I need to book ahead to get access to my unit?
A. Yes, we only require 24 hours notice.

Q. Can I store the Fort Knox Box on the street or nature strip?
A. That is something you will need to check with your local authority, however in most areas it is permissible.

Q. Do you offer insurance?
A. Yes, when your unit is stored at our facility we can offer insurance cover. When the unit is stored at your place, you need to ensure that it is covered by your home insurance policy.

Q. Do you have packing supplies?
A. Yes, we can deliver the unit with packing supplies so that you can get started right away. Talk to one of our storage consultants to determine what you need. Alternatively you can pick up packing supplies at any Fort Knox Self Storage branch.

Billing, Booking and Ordering

Q. When can you deliver it?
A. Monday to Friday 09.00am to 5.00pm.

Q. When can you pick it up?
A. Monday to Friday 09.00am to 5.00pm.

Q. How do I book a truck to move the unit?
A. You simply need to call 1300 668 688 or email and we will pickup your unit within 48 hours. You can also book pickup in advance.

Q. What payment options do you have?
A. You can pay for your box with cash, cheque and most major credit cards. You pay on a month to month basis.